Returns Policy

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a 30-day return policy.

Eligibility

-Items must be returned within 30 days of delivery.

-Products must be unused, in their original packaging, and in the same condition that you received them.

-Proof of purchase (order confirmation or receipt) is required.

How to Start a Return

-Contact our support team at hello@lumacontour.com with your order number and reason for return.

-We’ll provide you with return instructions and a shipping address.

-Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund.

Refunds

-Approved refunds will be processed to your original payment method within 5–10 business days.

-Shipping costs are non-refundable unless the item arrived damaged or defective.

-You are responsible for return shipping costs, unless the return is due to an error on our part.

Exchanges

If you’d like to exchange an item, please contact us at hello@lumacontour.com. Exchanges are processed once the original item has been returned and inspected.